New! Read about our new spam firewall HERE!

If you're like most people, you've experienced a dramatic increase in "SPAM" (not the gelatinous meat-like goo that oozes out of a can) -- that Unsolicited Commercial E-mail (UCE) you get in your e-mail. You are not alone, almost everyone is receiving these usually undesired messages.

About SPAM
Sometimes it seems that as much as half (and often more) of the e-mail you receive is "junk" - advertisements from people you don't know trying to sell you something you don't want. The practice of sending UCE, or "SPAMming", has become a cottage industry on the Internet. There are "get-rich-quick" schemes promising people that if they just pay some sum of money for "millions of verified active e-mail addresses", they can sit back and mass-mail a message to millions of people in hopes that some percentage of them will click on a link in their message, guaranteeing them "easy money." There are large mass-marketing SPAMmers whose sole business is to send millions of messages, expecting only a fraction of a percent of the recipients to respond - but enough to make a profit. SPAMmers don't care if only a fraction of a percentage of the recipients actually respond -- they'll happily annoy millions of us just to get a thousand responses. Unfortunately, this is relatively inexpensive to do, compared to sending paper advertisements via postal mail, and thousands are doing it. Some estimates are that SPAM now accounts for one third to one half of all Internet e-mail, costing people time, and businesses and e-mail providers (including UofH) uncalculated amounts of money in the form of server storage space, Internet link capacity, and lost productivity.

Businesses and universities, including the University of Hartford, are using various means to cope with and reduce the amount of SPAM that is delivered to peoples' mailboxes. These measures range from filters, as used at UofH, to real-time black hole lists, and commercial anti-spam appliances that more aggressively attempt to block SPAM. None of these methods is 100% effective, and if the measures are too "aggressive", they may also stop legitimate messages. Unfortunately, machines cannot yet "read" an e-mail message or "view" a photo and accurately discern whether or not a message would be considered SPAM by its intended recipient.

When you receive a SPAM message, it is usually best to simply ignore it and delete it. It is generally not a good idea to click on any part of the message, or follow any web link. Keep the following points in mind:

How did they get your e-mail address? They probably bought it from someone else. There are numerous "companies" who scan the Internet looking for actively used e-mail accounts.

That's the problem. The rest of this document explains what we are doing about it, and what you can do.

What UofH does to reduce the SPAM in your mail
The University of Hartford utilizes an anti-spam firewall to help reduce the amount of psam that is delivered to your mailbox. You can read about it
HERE. While the firewall does stop thousands of SPAM messages per day from getting through, thousands more get past it, some of which may be delivered to your account. Note that this does not mean that the University in any way approves of, nor endorses the SPAM messages you receive. The University merely tries to reduce the amount of SPAM you receive where possible, while trying not to block legitimate messages.

If you receive particularly offensive or annoying SPAM messages, you may want to consider forwarding examples to If possible, we may try to adjust the firewall's SPAM filters to try to catch the messages. SPAM filtering is an inexact science, and the spammers are continually finding new ways to get SPAM through systems that filter it, such as ours. We cannot guarantee that we will be successful at stopping messages that you forward to us, and not all messages can be filtered.

The University's on-line e-mail directory limits the number of "hits" that it will return on a search. This prevents spammers from easily "dumping" the University's e-mail addresses.

The University does not provide your e-mail address to non-University entities.

On occasion, unscrupulous spammers will send you e-mail claiming that their offer is in some way approved by, endorsed by, or otherwise offered through, or to, the University. The University does NOT authorize others to send e-mail to you, nor does it endorse any products sold via e-mail. Messages containing claims of an association with the University are sent from dishonest people, and we recommend that you simply ignore and delete these messages -- you certainly don't want to do business with anyone who would lie to you.

The University, by policy, limits the number of "mass" e-mails you will receive from the University itself. In general, students, faculty, and staff will receive no more than one "mass" e-mail from the Student Government Association (SGA) per week. Faculty and staff will also normally receive no more than one additional message from the Office of Communications per day. (Note that, on occasion, the Office of Communications may send additional messages outside of their normal schedule, and on occasion, to students as well, as deemed necessary.) Any group wishing to send a message to the entire campus should contact the SGA or the Office of Communications to arrange to have the message included in their regular mailings.

Some colleges within the University also maintain mailing lists of students enrolled in them, and may send messages of interest to its students.

What you can do to reduce SPAM in your mail
Don't click on the links in the SPAM message - just delete the message. Most of the links contained in these messages are designed to transmit a serial number back to the spammer so that they'll know that your e-mail mailbox is "live" and being accessed. The spammer then sells your e-mail address to other spammers as a "premium active" address! You'll start getting even more SPAM!

Don't click the "unsubscribe" link at the end of the message, if it contains one. While some have reported positive results by doing so, in general, it only gets you off of ONE copy of whatever mailing list at ONE spammer (if they honor your removal request at all), and at worst, an unscrupulous spammer will now know that your e-mail mailbox is "live" and being accessed, and may then sell your e-mail address to other spammers as a "premium active" address, and you'll start getting even more SPAM!

Don't REPLY to messages from SPAMmers angrily demanding to be removed from their list -- it only confirms to them that your address is active, and you may start getting even more SPAM! Besides, SPAM rarely comes from the same place twice -- the SPAMmers routinely change their "site" so that if you follow their "unsubscribe" instructions, they can claim to having removed you from that list, but they'll just pop up with a different address and list, with you still on it. And, they'll sell your "premium active" e-mail address to other SPAMmers!

Avoid providing your e-mail address to "free" services on the Internet. Many of these "free" sites make a portion of their income collecting and selling e-mail addresses to SPAMmers! If you MUST have access to such a site, consider obtaining a separate, free e-mail account at a site such as Yahoo! or Hotmail just for such use. Then you can just log into that account once in a while and mass delete all of the messages in it, as all the resulting SPAM will go there instead of to your UofH mailbox.

Avoid publishing your e-mail address on your web page. There are numerous "robot" programs available on the Internet that automatically travel through all web sites on the Internet (much like a search engine) and "harvest" e-mail addresses they find on web pages!

Avoid providing or stating your e-mail address in chat rooms. Consider using a separate Yahoo! or Hotmail account for such purposes if you must.

Don't provide your e-mail address on product warranty cards, etc. Do you really want the toaster oven company to start sending you messages about their latest electric can openers?

If you are using WebMail in your dorm room - consider using a real e-mail program, like Outlook Express, Netscape Mail, Eudora, etc., many of which have filtering capabilities that you can set up to automatically send junk mail to the wastebasket folder. Instructions for selecting and configuring these programs are available here:

Consider trying one of the many anti-spam products, some of which are freeware. (These require that you use a "real" e-mail program, such as those described above -- they don't work with WebMail.) The University of Hartford does not promote nor endorse any of the following, but here are some you might want to try out:

What if I WANT to receive SPAM?
If you want to receive SPAM, and our e-mail system is filtering it out, get a free e-mail account at Yahoo! or Hotmail for this.

University of Hartford
Information Technology Services