HawkMail

 

This document is intended for faculty, staff, students, and computer support personnel. An abbreviated version is available for students here: http://uhaweb.hartford.edu/www/howtos/hawkmail/students.htm.

 

The University is replacing its email system with Microsoft Exchange, a leading enterprise email system. We have dubbed the new email system "HawkMail."

 

Why we are upgrading to the new system

 

Switching to the new system

How you make the switch to the new system depends on if and how you currently access University of Hartford email. This document describes how (or perhaps when) you should move your account to the new system.

In general, one of the following scenarios likely fits you:

Why you should move now:

To get started, see Getting Started below.

To get started, see Getting Started below.

Why you would move now:

Why you would have to wait and get help from your Computer Support Specialist or from Information Technology Services:

To get started, see Getting Started below.

Why you should move now:

To get started, see Getting Started below.

 

The table below summarizes the steps:

Students   Faculty and Staff   Forwarders
Students who had a University email account before February 1, 2013 Students whose email account was created on or after February 1, 2013, including incoming freshmen for Fall 2013, and all part-time, evening, and graduate students who enrolled at the University for the first time after February 1, 2013   Faculty and staff who joined the University on or after February 1, 2013 Faculty and staff who had a University email account before February 1, 2013 and only use email on the old email system, and do not have a calendar on any University Exchange server (most faculty and some staff) Faculty and staff who are already using one of the University's previous Exchange systems for personal and/or shared calendars (and those who piloted its use for email as well)   If you don't use University email and instead forward your address to another account such as Gmail, Hotmail, AOL, etc.

 

 

Use the Mail Mover web site to initiate an automated process to move your account to the new system. You're already there! Your account was created on the new system from the start.   You're already there! Your account was created on the new system from the start. Use the Mail Mover web site to initiate an automated process to move your account to the new system. You will be contacted by ITS or your college's computer support specialist who will work with you to move your calendars to the new Exchange system and to copy your email to the new system. If your department shares a calendar among several people, we will need to move everyone at the same time.   Use the Mail Mover web site to initiate an automated process to move your account to the new system.

- then -

Set your account on the new system to forward to your desired email address as described in the Forwarding document.

 

   
Configure your computer email program and/or mobile device(s) to work with the new email system as described in the "How To" links at the end of this document

-and/or-

contact the Computer Support Line at 860.768.5999, or your computer support specialist for assistance

-and/or-

use https://HawkMail.hartford.edu to access your account via the web.

ITS staff or your computer support specialist will help you configure Microsoft Outlook on your HawkPC and any mobile devices to work with the new system.

You can also access your mail and calendar at the web site to the left.



Not sure where your account is?

Are you not sure if your account is on the old system or the new one? Are you a faculty or staff member and aren't sure if you are already using the previous Exchange system? You can click here to find out. Search for your email name, and the directory will tell you whether your account has already been moved, needs to be moved in concert with Information Technology Services, or if you can move it yourself.

Email account location directory



How you will access the new system

Faculty and staff with University owned computers (i.e., "HawkPCs") should use Microsoft Outlook 2007 or Microsoft Outlook 2010 to access the new system in order to take advantage of all of the features that the new system offers. Mac users should use Microsoft Outlook 2011 (or Microsoft Entourage 2008 with a special patch applied). The Exchange system also supports traditional Internet-standard POP and IMAP protocols, like the old email system did, so most "free" email clients, like Windows Live Mail on PCs, and Apple Mail on Macs and are recommended for use on personally owned computers that don't have Microsoft Outlook or Entourage installed. Links to step-by-step instructions for configuring popular email programs and mobile devices are at the end of this document.

Students can use most "free" email clients, like Windows Live Mail on PCs, and Apple Mail on Macs -- (or, if you have Microsoft Outlook 2007 or Microsoft Outlook 2010, you can use it). Links to step-by-step instructions for configuring popular email programs and mobile devices are at the end of this document.

On the web: The new system has a new web interface that can be accessed from most web browsers. The new system's web interface is at https://HawkMail.hartford.edu. It provides most of the features and functionality of Microsoft Outlook, including the calendar feature, and the ability to set forwarding on your email to another account. If you've been using the old system's "WebMail" webpage to access your University of Hartford email account, you will now use the new system's "HawkMail" webpage to access it.

 

Getting Started

  1. Check the Email account location directory to verify that your account is on the old system and needs to be moved.

    The directory will indicate one of the following:

  2. Decide what you will do with contacts in your addressbook, if any:

  3. Freeing your email account for the move:

  4. Initiate the account mover process using the Mail Mover web site:

  5. Access your new account:



The settings you need for your email program or mobile device

Information Technology Services is developing step-by-step instructions for many popular email clients. In the mean time, if you'd like to switch to the new system now and can configure your email program or mobile device yourself, here are the settings you need:

Username (most email clients) Your email name, without the "@hartford.edu" part, example: jdoe
ActiveSync Username (for mobile devices
that support Exchange/ActiveSync)
Your full email address, example: jdoe@hartford.edu
ActiveSync Server (for mobile devices
that support Exchange/ActiveSync)
hawkmail.hartford.edu
IMAP server hawkmail.hartford.edu
POP server hawkmail.hartford.edu
SMTP server hawkmail.hartford.edu on port 25 (works for ON CAMPUS computers only)

smtp.hartford.edu on port 587 (works from on campus and off -- ideal for laptops and mobile devices, but limits the number of messages sent per day, is scanned for spam, and requires authentication)

- or -

use your own Internet Service Provider's SMTP server if using a computer off campus

Access your account via the web https://hawkmail.hartford.edu

 

Step-by-step configuration instructions
for popular email programs and mobile devices

 

Forwarding email to a different account

 

Automatic Reply ("Vacation message")

 

Need help?

Call or drop by the Computer Support Center:

Computer Center Room CC113 (weekdays)
Mortensen Library Computer Lab (weekends)
860.768.5999

or contact your college's computer support representative.


University of Hartford
Information Technology Services
860.768.5999
ITS@hartford.edu