Configuring iPhone or iPod Touch for HawkMail


These instructions are for configuring an email client to work with the University's new HawkMail email system. If your University of Hartford email account is on the "old" email system, you must move it to the new HawkMail system before using these instructions.

If you are unsure which system your email account is on, you can check here:

For information about the new HawkMail system, and how to move your email account to it, click here:

Touch "Settings."
Touch "Mail Contacts, Calendars."
Touch "Add Account...."
Touch "Microsoft Exchange."
  • Email: Your full University of Hartford email address
  • Domain: leave blank
  • Username: Your full University of Hartford email address (again)
  • Password: Your University of Hartford email password
  • Description: A description of this account to help you distinguish it from others on your device

Then touch "Next."

The device will attempt (and fail) to connect to the email server.

When it does, a new "Server" field will appear -- enter:

  • Server:

Touch "Next."

The device will verify the settings... and then continue....
You will be presented with the option of having various apps synchronized with the University of Hartford server. Leave "Mail" turned on, but turn off any others that you don't want or don't use (the fewer things you synchronize, the faster your mail updates will work, and the less "air time" you'll use on your data plan, if applicable).

Recommendations (see explanation below):

  • Students: turn OFF Contacts, Calendars, and Reminders
  • Faculty and staff: turn ON Contacts, Calendars, and Reminders

Touch "Save."

To synchronize, or not to synchronize...

Synchronizing Contacts, Calendars, and Reminders is a convenient way to keep the data on your mobile device the same as in HawkMail's web interface, and a Microsoft Outlook email client (if you use Outlook). However, when you leave the University, and your email account is deleted (see below), this data may also be deleted from your mobile device. You may wish to keep this type of data, even after you have left the University. While it is possible to store your Contacts, Calendars, and Events on your mobile device separately from those synchronized with the University's system, it's easy to inadvertently fail to do so, so students, in particular, should use sychronization of Contacts, Calendars, and Reminders with care.

When University of Hartford email accounts are deleted

Email accounts are deleted as follows:

  • Students: At least on year after the end of the last semester/session that you are registered for a class at the University
  • Faculty and staff: Upon separation from the University (except retirees who may keep the account, if desired)


You should now see your HawkMail email account appear in the "Accounts" listing.

Press the "Home" button to leave the setup screen.

Suggested: Send yourself a test message to ensure that you can send and receive email.

University of Hartford Information Technology Services