Configuring Android Phone for HawkMail


These instructions are for configuring an email client to work with the University's new HawkMail email system. If your University of Hartford email account is on the "old" email system, you must move it to the new HawkMail system before using these instructions.

If you are unsure which system your email account is on, you can check here:

For information about the new HawkMail system, and how to move your email account to it, click here:

Touch the "Email" icon:
On the "Set up email" screen, enter:
  • Email address: Your full University of Hartford email address
  • Password: Your University of Hartford email password

Then touch "Manual setup."

On the "Add email account" screen, touch "Microsoft Exchange ActiveSync."
The "Exchange server settings" screen will appear, but the settings will be incorrect. CORRECT the settings as shown below:
  • Correct Domain\username by removing the backslash ("\") and appending "" to your account name
  • Correct Exchange server by changing "" to ""
Slide the screen up to reveal the "Next" button and touch "Next":
If you get a security warning about a certificate, you can safely click "Continue."
Android will configure itself to the HawkMail system. Allow it to complete.
Adroid will briefly inform you that ActiveSync will control some security settings (it will display more detail later).

Touch "OK."

The "Account options" screen will appear.

You have the option of having various apps synchronized with the University of Hartford server. Leave "email" turned on, but turn off any apps (Contacts, Calendar) that you don't want or don't use (the fewer things you synchronize, the faster your mail updates will work, and the less "air time" you'll use on your data plan, if applicable).

Recommendations (see explanation below):

  • Students: turn OFF Contacts, Calendar, and Task
  • Faculty and staff: turn ON Contacts, Calendar, and Task
  • Everyone: turn OFF SMS
To synchronize, or not to synchronize...

Synchronizing Contacts and Calendars is a convenient way to keep the data on your mobile device the same as in HawkMail's web interface, and a Microsoft Outlook email client (if you use Outlook). However, when you leave the University, and your email account is deleted (see below), this data may also be deleted from your mobile device. You may wish to keep this type of data, even after you have left the University. While it is possible to store your Contacts and Calendar events on your mobile device separately from those synchronized with the University's system, it's easy to inadvertently fail to do so, so students, in particular, should use sychronization of Contacts and Calendars with care.

When University of Hartford email accounts are deleted

Email accounts are deleted as follows:

  • Students: At least on year after the end of the last semester/session that you are registered for a class at the University
  • Faculty and staff: Upon separation from the University (except retirees who may keep the account, if desired)

Check the items you would like to enable, uncheck those you would not, slide the screen up to reveal the "Next" button, and touch "Next":

Android will again warn you of ActiveSync's ability to control settings on the device (University of Hartford does not plan to enforce any such restrictions).

Touch "Activate."

Give the account a name to help you distinguish it from others on your device.

Click "Next."

Suggested: Send yourself a test message to ensure that you can send and receive email.

University of Hartford Information Technology Services