Connecting to the ResNet with WindowsXP
Printed copies of these instructions are available in the Computer Support Center which is located in the Computer Center, room CC113. If you have trouble with this procedure, or need advice, call the Computer Support Center at x5999.
This document's URL is http://uhaweb.hartford.edu/www/HowTos/ResNetXP/ResNetXP.htm. Check this document from time to time for news, updates, troubleshooting, etc.
What is the ResNet?
"ResNet" stands for "Residential Network". It provides a full-time, high-speed connection to the University's campus-wide network and the Internet without tying-up your telephone line. Once connected, your computer can run most popular Internet programs such as Netscape Navigator, Microsoft Internet Explorer, FTP (File Transfer Protocol), Telnet, Eudora, Chat, ICQ, and even access your AOL account (if you have one - however, AOL is not required at UofH) at very high speed.
Setting up ResNet:
There are several tasks you must complete to get connected to the ResNet:
Don't let the size of this document scare you! It is intended to be a step-by-step instruction manual that you can follow - even if you're not normally comfortable setting up computer software. This document contains pictures every step of the way that you can refer to as you progress through the instructions, which account for most of the document's size. There are also check boxes for each step. You should check off each box as you proceed through the installation to ensure that you don't leave any steps out. Most calls to the Computer Support Center result from a missed step along the way! If you have trouble with this procedure, or need advice, you can call the Computer Support Center at x5999.
Note that there can be some variation among installations of WindowsXP, depending on how it was installed, and how various personal settings are configured. Some screens may not appear exactly as depicted here. These instructions were developed as follows:
You may need to make allowances for minor variations in the appearance of your screens compared to those shown here.
1. Connect your computer to the wall jack
|Connect one end of your network cable to the jack on the computer, and the other end to the jack on the wall. It doesn't matter which end is connected to which jack since both ends of the cable are identical. The connectors snap in just like a telephone cord.|
|Make sure that you connect your computer to the correct wall jack! Many apartments on campus may have more than one set of data jacks that can make things confusing! The correct jacks to use have BLACK jacks installed in an IVORY colored wall plate. (North Residential Community Residences and Asylum Avenue Residences may be different.) In a double bedroom, there should be TWO black jacks in a single wall plate; in single bedrooms, there should be ONE black jack, and a plain, ivory-colored blank panel on an ivory wall plate. Each black jack should have a label over it with two numbers, separated by a period, e.g., "12.34". If the jack has the words "Phone", "Voice", or "Data" printed on it, it's the wrong jack - look for another! If your wall plate has two jacks, you can plug into either one of them. Make a note of the numbers over the jack you select. If you contact the Computer Support Hotline for assistance, they will ask you for your port number.|
|Locate the correct data jacks|
|Note the address number above your jack|
2. Setting up your computer's network software
|Click the Start button and then select Control Panel.|
|When the Control Panel window opens, click Network and Internet Connections as shown here in the Pick a category section of the window.|
|When the Network and Internet Connections window appears, click Network Connections under the Pick a Control Panel Icon section of the window.|
|When the LAN or High-Speed Internet window appears, determine which icon is for your network card. There may be more than one connection (as is this case in the picture to the right). Look for words or phrases like Local Area Connection, 3com, Intel, Xircom, 10, 100, 10/100, or Ethernet -- an icon with words like these is probably the one associated with your Ethernet port. In the picture to the right, the lower icon is the one for the Ethernet port. If the port is not "Enabled" as shown here, enable it as described in Step 1-5.|
|RIGHT-click on the appropriate icon for your Ethernet port and choose Properties from the pop-down menu that appears as shown here.|
|When the "Properties" window
for your network port appears, remove check marks from
all check boxes under This connection uses the
following items EXCEPT for Internet
Protocol (TCP/IP) as shown at the right.
Click Internet Protocol (TCP/IP) once (don't turn off its check box - just click on the words) to highlight it.
|When the Internet Protocol (TCP/IP)
Properties window appears, fill it out exactly
as shown here.
Click Obtain an IP address automatically.
Click Obtain DNS server address automatically.
|When the "Properties" window for your network port appears, click the Close button to save your settings.|
3. Try out your network connection
Microsoft Internet Explorer should already be installed on your WindowsXP computer. When you start it, it may just connect to a default web site (usually at Microsoft), in which case, you are done and can skip this section, or it may pester you with a couple of set-up wizards as described here.
|Start Internet Explorer by clicking the Start button and selecting Internet Explorer from the Start Menu.|
|If the web browser starts and connects
you to a web site without bugging you with configuration
wizards such as the one shown here, and/or the one shown
in Step 4-3, you're done and you can skip
Steps 4-2a through 4-7.
Otherwise, if a Location Information window like the one shown here does not appear, skip ahead to Step 4-3.
If a Location Information window like the one shown here does appear, type 860 in the What area code (or city code) are you in now? box, and click OK.
|When the Phone and Modem Options window appears as shown here, just click OK to close it -- you won't be using a modem on the ResNet.|
|When the New Connection Wizard window appears as shown here, click Next > to begin the Internet Explorer configuration wizard.|
|When the What do you want to do? window appears, choose the Connect to the Internet selection and then click Next >.|
|When the Getting Ready window appears, choose the Set up my connection manually selection and then click Next >.|
|When the Internet Connection window appears, choose the Connect using a broadband connection that is always on selection and then click Next >.|
|When the Completing the New Connection Wizard window appears, just click Finish to close it.|
You should now be able surf the Internet!
If you have trouble connecting to web sites, re-check all of the steps in this document. If you still have trouble, contact the Computer Support Center at x5999, or visit them in the Computer Center in Room CC113.
If you do not have up-to-date antivirus software running on your computer, you must install the University's software which can be downloaded here:
You may not operate your computer on the network without antivirus software.
You must also keep your WindowsXP system up-to-date with Microsoft's latest security updates. Run Windows Update as described here:
Consider visiting the Download Depot at:
to quickly download the latest version of your favorite web browser and other popular internet software programs such as a Telnet terminal emulator, a file transfer program, e-mail packages, plugins, chat programs, etc.
Also visit the ResNet information pages at
for information needed to configure your favorite e-mail program, such as Netscape Messenger, Outlook Express, or Eudora.
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