Voicemail Features for Advanced Users

• If you are a new Faculty or Staff voicemail user, please follow this link for Obtaining Voicemail Service.
• If you are a new Student voicemail user, please go to Voicemail Instructions for Student Subscribers.

• Skipping the Greeting
• Guest Access
• Controlling Message Playback
• Message Recording Controls
• Outline of All Features and Controls
• Broadcast Messages
• Back to Student Voicemail Page
• Back to Faculty/Staff Page
• UofH Telecom Home Page

Skipping the greeting.

When your call is answered by our voicemail system and you don't want to listen to the entire greeting, just touch 1 to go directly to the tone and record your message.

This only works for personal mailboxes - not for menu mailboxes or for other systems and answering machines.

Guest Access

To leave a message for a voicemail user without calling them or going through your own mailbox, use guest access. There are three distinct guest access numbers. Which one to call depends on which voicemail system your target belongs to.

• 5520 is for most main-campus faculty and staff except Residential Life, Operations, Purchasing, Public Safety and Telecom. (Extension numbers begin with 3, 4 or 5.)
• 7888 is for student voicemail subscribers plus Residential Life, Operations, Purchasing, Public Safety and Telecom. (Numbers start with 6, 7 or 8.)
• 5679 is for the Asylum Avenue (Hartford College for Women) campus. (Extensions start with 56 or 60.)

All three guest access numbers can be called from off-campus by adding (860)768- before the 4-digit extension..

When you call guest access the system will ask you to key in the number or name of the person to whom you want to send a message. It's a quick and easy way to communicate with someone without actually calling their phone.

Controlling Message Playback

You can use the following control features when you listen to your messages.

• 2 - Skip from one message header to the next without listening to the message. Skipped messages remain as new messages and can be accessed later.
• 3 - Override the message header in progress and go directly to the message itself.
• * - Stop a message you are listening to and hear a menu of features you can then use, including:
  • *72 - Stop a message you are listening to and skip back to the previous message header.
  • *77 - Stop a message you are listening to and hear its own message header.
  • *78 - Stop a message you are listening to and replay the previous eight seconds.
  • *98 - Stop a message you are listening to and skip forward eight seconds.

Message Recording Controls

Use these controls when recording a message - either in your own mailbox or when you have been answered by our voicemail system. If this doesn't work, you might have been answered by an ordinary answering machine.

• 1 - Go directly to the tone. Only works while you are hearing the greeting.
• * - Stop recording and hear a menu of what you can do, including
  • *1 - Stop and continue recording later. Lets you catch your breath or compose your words.
  • *61 - Stop recording and start over.
  • *6# - Stop recording and cancel delivery.
  • *73 - Stop recording and replay what you have recorded.

Nothing you record is actually sent until you hang up but once you do, you can't stop your message from being delivered!

Outline of All Features and Controls for Standard Mailboxes

This is an outline view of what you can do after you call the system and log on to your own mailbox.

Touch 1 - Record a message to send to another UofH voicemail subscriber or multiple subscribers.

When finished recording, touch * and #. Then you can:

• Enter the 4-digit number of the addressee followed by # or -
• Enter a 1-digit personal distribution list number or -
• Touch * and spell the name on the keypad, then -
• Enter more addresses followed by #
• Touch # again when you have no more addresses, then -
• Touch # again for regular delivery or -
• Touch 3 for special delivery or 6 to cancel delivery. Special delivery options are:
  • 1 - Request a return receipt. The system will tell you when the message is heard.
  • 2 - Mark the message private. Private messages cannot be forwarded by recipients.
  • 3 - Mark it URGENT. Goes to the top of the recipient's message queue and header says "It is urgent!"
  • 4 - Schedule for delivery at a date and time up to a year in the future. The system will then tell you how.

    For a combination of two or more special delivery options, string them together. For example, to mark a message URGENT and request a return receipt, touch 31.

Touch 3 - Listen to your messages.

During playback you can use the following control features:

• 2 - Skip from one message header to the next without listening to the message. Skipped messages remain as new messages and can be accessed later.
• 3 - Override the message header in progress and go directly to the message itself.
• * - Stop a message you are listening to and hear a menu of features you can then use, including:
  • *72 - Stop a message you are listening to and skip back to the previous message header.
  • *77 - Stop a message you are listening to and hear its own message header.
  • *78 - Stop a message you are listening to and replay the previous eight seconds.
  • *98 - Stop a message you are listening to and skip forward eight seconds.

At the end of each message you can touch:

• 7 - Replay
• 4 - Save
• 6 - Delete.

After saving or deleting a message you can touch:

• # - Continue to the next message
• 1 - Record an answer
• 9 - Forward the message to another person's mailbox
• 70 - Call the phone number where the message originated. Careful! This ends your voicemail session.

Touch 7 - Transfer Out or Disconnect

• 0 - Transfer out of voicemail.
• 6 - Disconnect from the voicemail system.
• # - Return to "home state" (the top level menu)

Touch 8 - Answering Options

• 1 - Record your personal greeting.
• 2 - Change your answering mode. Use these options if you want to disable your mailbox temporarily.
  • 4 - Have the system accept messages (normal operation) or -
  • 6 - Tell voicemail not to accept messages for you, then -
    • 2 - Have the system not answer your calls or -
    • # - Have the system answer your calls but tell callers you are not accepting messages.
• 3 - Referral extension. This is where callers go if they touch 0 and # after being answered by your mailbox.
  • 1 - Change your referral extension. You should set it to a number that is likely to be answered by a "live person" during working hours. Some callers get very upset when they go from one voice mailbox to another.
  • 4 - Keep your current referral extension.
• 4 - Your recorded name. This is what people hear in the header when they get a message from you.
  • 1 - Record or re-record your name.
  • 4 - Keep your recorded name as it is.

Touch 9 - Mailbox Options

• 1 - Personal Distribution Lists. These allow you to create lists of mailboxes you can address with just one digit.
  • 1 - Create a new list.
  • 2 - Modify an existing list
    • 1 - Add subscribers
    • 3 - Review contents
    • 6 - Delete subscribers
  • 6 - Delete an existing list
  • 9 - Review your distribution lists
• 2 - Prompt Level. Lets you shorten the audio prompts spoken by "Silicon Sally", the system voice .
  • 1 - Standard (Verbose prompts)
  • 2 - Abbreviated (Terse prompts)
• 3 - Password - change or keep.

Broadcast messages to all voicemail subscribers or all faculty and staff are limited to emergency communication or critical information affecting the majority or all voice mail subscribers. Commercial and promotional messages are excluded, but are appropriate for other established distribution channels, such as UNotes Daily and the SGA's weekly e-mail newsletter. Contact Barbara Steinberger at X4225 or bsteinber@hartford.edu to further discuss broadcast voice mail and other internal communication options.

Voicemail subscribers who do not want to receive broadcasts, including early-closing and other critical messages, may so request via e-mail to telecom@hartford.edu.

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