What to think about
- Performance support is a help function - it provides information and some teaching.
essential difference is people use it when they have a problem, so you
should spend a lot of time thinking about 1) What problems may arise
and 2) how to make it easy to find the answer (this is where most help
- Try your solution out with other people. "If
you were scanning and nothing happened, would you like a walk through
of the process? What words would you look for?
- I suggest using
a task that is computer related (so you can use camtasia) and you
already know the target audience and the task - like the scanning
project, so you can focus on the new development tools and the design
of the tool.