Answer:  At the Student Administrative Services Center located on the second floor of the Beatrice Auerbach Computer and Administration building.  The front offices of Bursar and Registrar have combined to create a 'one-stop' service for students where you can register and make payment with the same person.  Please sign-in at the Reception desk.  Students may also check with their advisor to see if they are able to register on-line. 

Question:  I can't remember my student PIN.  Where do I go to have my PIN reset?

Answer:  You can reset your PIN on-line or contact the Student Administrative Services Center to have your PIN reset.

Question:  Why is my call not being answered when calling the Student Administrative Services Center (SASC) at (860)768-4999?

Question:  How much does it cost to attend the University of Hartford?

Answer:  Cost of attendance relies upon many different variables.  The cost of attendance used by the Financial Aid Office does not depend on residency and may include costs not billed through the Bursar office.  Please visit the Tuition and Fees section of the Bursar office website for detailed cost information.

                                                          To go there now, click here:  Tuition and Fees

Question:  Where is the credit for my $500.00 Admissions deposit?

Answer:  Students who expect to live on-campus pay a $500.00 admissions deposit and those students with off-campus housing are required to pay a $300.00 admissions deposit.  The only portion of your admissions deposit that will be reflected on the Bursar billing statement is the $100.00 tuition deposit.  Please note we do not reflect the $200.00 fee for commuter student orientation, the $250.00 fee for resident student orientation, or the$150.00 damage deposit on the Bursar billing statement.  The orientation fee covers the student's cost of orientation and the damage deposit is held on the student account until they vacate housing.  The damage deposit is then released to the account and processed according to the Residential Life deposit guidelines.

For your convenience you may print a copy of the Transcript Request Form from this website.  Click Here

Question:  I have a loan pending, why am I not cleared for classes?

Answer:  We issue a 'memo credit' on student accounts for pending loans as long as all the proper paperwork has been completed and processed.  Please be sure you have properly completed the MPN (master promissory note).  Federal Stafford and Perkins loans require the MPN be completed prior to issuing a memo credit.  Other loans including, PLUS, EXCEL, CT FELP, TERI, CitiASSIST, will not memo until the school has certified the loan.  If you have submitted a promissory note to a lender you may fax this information to our office at (860)768-4886 and we can review the student account.  Include the student name, ID number, name of contact person and telephone number where you can be reached.

Question:  I am waiting for my outside scholarship to be credited to my account.  Do I need to pay the balance due before you receive the funds?
Answer:  The University does not consider outside scholarships a payment until the actual check is received and credited on your account.  Therefore, outside scholarships do follow the same payment due dates as tuition payments.  You will need to make sure that they have the current due dates for your tuition.  If payment is not expected by the due date, you will need to pay your account balance in full and can request a refund when the scholarship money is received and your Bursar account reflects a credit balance.

Question:  Where can I get information for my medical insurance company?
Answer:  The Student Administrative Services Center will provide you with enrollment verification.  A request for verification form can be obtained from their office.  Please fill the request out in detail and allow 7-10 business days for processing.

Question:  Why do I need a student identification (ID) card and validation sticker?
Answer:  All students are eligible to receive a student ID card.  Their initial card is no charge, however there is a fee for a replacement.  The ID card identifies a student as a University of Hartford student and the validation sticker signifies that the student is in good financial standing with the Bursar's office.  The ID card is used for the following:  dorm and meal plan access, library use, flex account access, use of the Athletic center, among other things.  The ID card is issued through the ID office located on the bottom floor of Gengras Student Union.  At the start of the fall semester they have extended hours to accommodate the evening student.  Please call them at (860)768-4829 for specific business hours.

Question:  Why didn't I receive my ID validation sticker in the mail like my friend did?
Answer:  ID validation stickers are mailed out to students prior to the fall and spring terms.  Any student who has made their required payment by the designated due dates will have an ID validation sticker mailed to their permanent home address.  A validation sticker may not be mailed if the student does not make payment by the due date.  However, if payment has been received after the due date and prior to classes, schedules are generally available the first or second business days after students arrive on campus in the lobby of the Beatrice Auerbach administration building.

Question:  Do I need a parking permit if I only take one class at night?
Answer:  Yes.  Every vehicle parked on campus is required to carry the proper parking permit for the lot where the vehicle is parked.  Vehicles not showing a valid parking permit for the lot they are parking in are subject to a parking fine.

Answer:  You can purchase your books directly at the Campus bookstore or on-line at www.hartford.bkstr.com.  Please contact the bookstore directly at 860-768-4801.