·      Our customers are students, potential students, parents and guardians, faculty, administrators, colleagues, coworkers and team members.

·     Our customers see us as representatives of the University of Hartford and expect us to act as such.

·    Our customers find value in the service they receive and the relationship they have with the service provider.  Good customer service includes both.

·    Our customer service representatives have a positive outlook and truly enjoy working with people.  They have the energy and skill to make customers their main focus and meet or exceed their needs.

·    Our customer service representatives know their business and services, and understand how their efforts affect the success of the services.

SASC CUSTOMER SERVICE PRINCIPLES

Customer Service Principle #1:

·    Customers should be valued as people, and shown courteous and concerned attention to their needs.

Customer Service Principle #2:

·    Customers are Our Top Priority

Customer Service Principle #3:

·    Services should be Customer Centered

Customer Service Principle #4:

·    The Customer is Always the Customer

Customer Service Principle #5:

·    The Customer Deserves Value

Customer Service Principle #6:

·    Each Customer is Unique

Customer Service Principle #7:

·    Customers Deserve Honest Communication

Customer Service Principle #8:

·    Teamwork is Vital

Customer Service Principle #9:

·    The Service Environment is Important

Customer Service Principle #10: