• Receive courteous and respectful service all the time.
• Be the top priority and focus during the service experience.
• Find processes, rules and regulations that are customer-centered, and adhere to required laws and guidelines.
• Be offered appropriate solutions to my problem(s).
• Get value for my investment in time and money.
• Be considered as an individual with unique service needs.
• Be listened to and communicated to honestly.
• Have timely and secure access to information.
• Be served in a professional environment that is neat, bright, welcoming and safe.
• Have my privacy respected.
• Understand and be able to accomplish my part of the service process.

To become and continue to be a valued customer, I will:

• Work with the service person to make the service experience a success.
• Provide prompt, accurate, and constructive feedback when I don't receive the expected quality of service.
• Provide prompt, positive and constructive feedback when service meets or exceeds my expectations.