University of Hartford

Barney School of Business & Public Administration
MBA 620
Operations Management


Class Days Thursday

CRN # 59316

Class Hours 5:00 - 7:20pm

Spring 1998

Class Location A 325


Instructor Richard Monroe




Auerbach 310E

Office Phone:



Fax Number:


Web Site:

Home Phone:



Office Hours MW 2:00 - 3:00   Th 3:30 - 5:00


  • Production and Operations Management: Manufacturing and Services (Seven Edition). Chase and Aquilano. Richard D. Irwin, Inc.
  • Case studies as assigned.
  • Optional (suggested reading):        World Class, Rosabeth Moss Kanter
  •                                                The Goal, Eliyahu Goldratt


Course Description:

 An introduction to the managerial processes underlying operations management in both manufacturing and service organizations. Topics such as operations strategy, product and process design, advanced manufacturing technologies, operations planning and control, just-in-time production systems, quality and productivity, and project management will be covered. The topics will be integrated using a systems approach to the operations of an organization.


Course Objectives:

 Upon completion of the course student should be able to

  • understand the managerial concepts of operations planning, scheduling, quality and productivity
  • understand the interrelationships between operations and other functions within an organization
  • apply the fundamental quantitative methods for planning, scheduling and controlling operations



Case studies and homework                         30%

Midterm Exam                                                  35%

Final Exam                                                       35%



Academic Honesty Statement from The Source and Manual of Academic Policies and Procedures:

B. All students are expected to observe generally accepted principles of scholarly writing in all     examinations, compositions, papers, essays, tests, quizzes, reports and dissertations whether written in the classroom or outside. Sources of information used by a student in the preparation of work submitted as a basis for credit, or for a grade, or to satisfy graduate or undergraduate thesis requirements shall be clearly indicated in some conventional manner, such as by the use of quotation marks, footnotes, and bibliography.

C. Students are forbidden to submit as their own any project, paper, or creative work which is in whole or part the work of another.

D. The use of a term paper writing service, such services being prohibited by Connecticut law, is academically dishonest and violate rules of scholarship.

E. All examinations and quizzes are to be completed without reference to books or notes, except when the instructor of a course shall have given explicit authorization for an "open-book examination" or some other specified sort of assistance. Except as authorized by the instructor, no student is to give or receive assistance in the completion of an examination or a quiz.


Action to be taken in event of an alleged act of academic dishonesty

L. 2. to report that the student is considered to be guilty of the alleged violation beyond a reasonable doubt, and to recommend one or more of the following:

(a.) that the student be dropped from the course and/or a grade of "F" be assigned.

(b.) that the student be suspended

(i) for the remainder of the current semester, losing credit for their current academic     program, or

(ii) for the following semester or year;

(c.) that the student be dismissed from the university.


Topic Covered:

MBA 620 Class Agenda




Introduction to Operations Management &
Operations Strategy and Competitiveness
Chapter 1 & 2


Project Management Chapter 3


Product Design and Process Selection - MFG & Technology Mangement                                                         Supplement                                                    
Chapter 4 &


Product Design and Process Selection - Service Chapter 5


Quality Mangement & Statistical Quality Control
Chapter 6 &


First Exam Chapter 1 - 6


Strategic Capacity Planning Chapter  7


Just-in-Time Production Systems Chapter 8


NO CLASS - Spring Break!


Facility Location & Layout Chapter 9 & 10


Job Design/Work Measurement & Learning Curve Chapter 11


Supply Chain Management Chapter 12


Forecasting & Aggregate Planning Chapter 13 & 14


Inventory Systems - Independent & Dependent Chapter 15 & 16


Operations Scheduling & Review for Exam Chapter 17


Final Exam Chapter 7 - 17


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