University of Hartford
Barney School of Business & Public Administration
PRO 310
Operations Management


Class Days Monday

CRN # 50842

Class Hours 7:10 - 9:50 pm

Spring 1998

Class Location A420


Instructor Richard Monroe




Auerbach 310E

Office Phone:



Fax Number:


Web Site:

Home Phone:



Office Hours MW 2:00 - 3:30 pm    Th 3:30 - 5:00   (also Monday 6:30 - 7:00)


Operations Management: Strategy and Analysis (Fourth Edition)
Krajewski and Ritzman
Addison Wesley Publishing Company



Course Description:

An introduction to the concepts, principles, problems and practices of operations management in both manufacturing and service organizations. Topics such as operations strategy, facilities design, operations planning and control, quality and productivity, and project management will be covered. Prerequisites: QNT 230, QNT 231, MGT 310.


Course Objectives:

Upon completion of the course student should be able to

  • understand the basic concepts of operations planning, scheduling, quality and productivity
  • understand the interrelationships between operations and other functions within an organization
  • apply the fundamental quantitative methods for planning, scheduling and controlling operations




Case studies and homework                            35%

Midterm                                                               30%

Final Exam                                                           30%

Class Participation & Attendance                   5%



Academic Honesty Statement from The Source and Manual of Academic Policies and Procedures:

B. All students are expected to observe generally accepted principles of scholarly writing in all examinations, compositions, papers, essays, tests, quizzes, reports and dissertations whether written in the classroom or outside. Sources of information used by a student in the     preparation of work submitted as a basis for credit, or for a grade, or to satisfy graduate or undergraduate thesis requirements shall be clearly indicated in some conventional manner, such as by the use of quotation marks, footnotes, and bibliography.

C. Students are forbidden to submit as their own any project, paper, or creative work which is in whole or part the work of another.

D. The use of a term paper writing service, such services being prohibited by Connecticut law, is academically dishonest and violate rules of scholarship.

E. All examinations and quizzes are to be completed without reference to books or notes, except when the instructor of a course shall have given explicit authorization for an "open-book examination" or some other specified sort of assistance. Except as authorized by the instructor, no student is to give or receive assistance in the completion of an examination or a quiz.


Action to be taken in event of an alleged act of academic dishonesty

L. 2. to report that the student is considered to be guilty of the alleged violation beyond a reasonable doubt, and to recommend one or more of the following:

        (a.) that the student be dropped from the course and/or a grade of "F" be assigned.

        (b.) that the student be suspended for the remainder of the current semester, losing credit            

        (i) for their current academic program, or

        (ii) for the following semester or year;

        (c.) that the student be dismissed from the university.


Topics Covered:
PRO 310 Class Agenda





Introduction & Operations as a Competitive Weapon Chapter 1


Operations Strategy & Process Management Chapter 2 & 3


Total Quality Management & Statistical Process Control Chapter 4 & 5


Work Force Management Chapter 6


Capacity & Review for Exam Chapter 7


Midterm Exam Chapter 1 - 7


Location & Layout Chapters 8 & 9


NO CLASS - Spring Break!


Conclude Layout & Forecasting Chapter 9 &10


Materials Management Chapter 11


Inventory Chapter 12


Aggregate Planning & MRP Chapter 13 &14


Just-in-Time Chapter 15


Scheduling Chapter 16


Managing Complex Projects &
Review for Exam
Chapter 17
   5/11 Final Exam Chapter 8-17


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