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 JEFFREY WILLIAM COYTE NICHOLAS

58 West Beacon Street
West Hartford, CT 06119
(860) 523-8864
 
EDUCATION
 
  University of Hartford, West Hartford, CT  
Master of Science in Organizational Behavior (MSOB), May, 1996  
GPA: 3.4/4.0
  The University of Connecticut, Storrs  
Bachelor of the Arts in German, Minor in Business, December, 1990  
GPA: 3.2/4.0, Graduated Cum Laude
 
 

LANGUAGES
 
  Fluent in German (written and verbal)
 

PROFESSIONAL EXPERIENCE:
 
Present
Technical Support Manager, PTI, Middletown, CT.  

PTi is a rapidly growing, wholly owned division of ICL financial services, responsible for providing leading edge, client / server, smart card based, stored values payment systems. 

Primarily responsible for managing and organizing growing technical services area, responsible for: QA of all software (internally and externally developed), training, system implementation services, system upgrade services, customer support, consulting services and marketing support. 

Other responsibilities include budgeting and allocating departmental resources, identifying and hiring qualified candidates, ensuring all activities are completed in a expeditious and professional manner. 

Specific systems work includes:  Sybase, Oracle, MS SQL Server and MS Access databases; Windows NT Workstation and Server, Windows 95 and 98 operating systems; coding in SQL and MS Access; and extensive knowledge of smart cards, cryptography, and attended and unattended POS terminals. 
 

1994 - 96
Business Consultant, Arthur Andersen LLP, Hartford, CT.  

Business Consultant, Arthur Andersen LLP, Hartford, CT. 
Developed and delivered proposals.  Built solid client relationships while working with client personnel.  Facilitated internal organizational development. 

Extensive project work in banking and healthcare included: 

  • Systems implementation
  • Data conversion
  • Data warehouse design and development
  • Systems analysis and selection
  • Business process improvement
  • Regulatory compliance consulting
Specific systems work included:  MS SQL Server, MS Access and Lotus Notes databases; Windows NT Workstation and Server and HP 3000 operating systems; SQL, MS Access, Cognos tools, Lotus Notes, and MS Word development. 

Participated in Andersen Educational Opportunities:  System Development II:  Arthur Andersen System Development school Intermediate Banking Level 2:  Arthur Andersen banking course System Development I:  Arthur Andersen System Development school 
 

1992 -93
Programmer, University of Hartford, West Hartford, CT.  
Independent programming of the Statistical Package for the Social Sciences (SPSS) for professors conducting research.
1990 -91
Marketing Research, Hüls AG in Marl, Germany.  
Responsible for the development of marketing plans for a new chemical product for the U.S. market. Organized resources to ready product for export. Facilitated understanding and communication between the German and American offices. Performed translation work as necessary. 
 

ADDITIONAL EXPERIENCE:
 
1996
Microsoft Certified Courses:  Supporting Microsoft Windows NT 3.51 and Supporting Microsoft Windows NT Server 3.51
1993
IOOB Graduate Student Conference, Toronto, Canada  
Presented original research paper on Statistical Process Control (SPC): The Effect of SPC on Job Satisfaction.
1990
MPBC - Mannheim Program for Bilingual Careers  
Universität Mannheim; Mannheim, Germany  
Studied marketing and other business related topics.
1988
Universität Salzburg; Salzburg, Austria 
Studied German language, literature and translation.
 

Other:
 
  Instructor in Shaolin Five Formed Fist Kung Fu
  Novice rated hang gliding pilot