Technology Help and Support
Clicking on the name of an application in the list below will link you to a grid listing the type of help and support available for this technology. FCLD offers help and instruction in one or more of the following ways, depending on the application.
- Group Instruction (hands-on)
- How-to Documentation/written instructions
- Email/Phone Support
- 1-1 Consulting/Referrals
- FCLD Lab Assistance and appointments
- Demonstrations
- FCLD Web-based Instruction (web documents and/or videos)
If FCLD provides how-to documentation and written instructions for an application, you may access them by clicking on the Click Here link in the grid.
Software and Tools:
|
| Components: |
How-to Documentation |
Group Instruction (hands on) |
Email / Phone Support |
1-1 Consulting / Referrals |
FCLD Lab Assistance |
Demonstration Only |
FCLD Web based Instruction |
| Faculty Guide/Blackboard Orientation |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Faculty Guide (Adjunct Orientation) |
|
N/A |
Yes |
Yes |
Yes |
Yes |
Yes |
| Making Courses Available |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Faculty Guide - Emergency (less than two weeks) |
|
N/A |
Yes |
Yes |
Yes |
Yes |
Yes |
| Faculty Guide - Emergency (more than two weeks) |
|
N/A |
Yes |
Yes |
Yes |
Yes |
Yes |
| Course Copy |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Student Guide (distribute to students) |
|
N/A |
Yes |
Yes |
Yes |
Yes |
Yes |
| Adding Content |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Gradebook |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Tests and Surveys |
|
Yes |
No |
Yes |
Yes |
Yes |
Yes |
| Discussion Boards/Forums |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Customizing Course Template |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Adaptive Release |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Groups |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Digital Dropbox (Instructor) |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Assignment Tool |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Communication Tools |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Collaboration Tools |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Performance Dashboard |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Early Warning System |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Blackboard Teaching Tips |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Enabling Javascript |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Hardware and Software Requirements |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Image Files and Blackboard |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Checklist for New Term |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Streaming Video in Blackboard |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| SMART Technologies |
|
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
