How long will my request take to be completed?

Priority/Emergency requests are addressed the same day.  In fact, in most cases, someone will be dispatched to your location immediately, 24 hours a day.  Examples of priority requests include unsecureable room/apartment doors, flowing water, no heat.

Most routine requests are addressed within 7 calendar days.  In the case of clean-ups, light bulb replacement and clogged drains, and other non-emergency, but urgent/routine issues, those are usually handled within 24 hours.

Departmental Service requests are typically scheduled with the requestor for a time that is convenient for both parties.


What is a Resident Facility Assistant (RFA)?

RFAs are student leaders working with the Facilities Department to provide assistance to the entire University community.  The staff consists of 15 energetic, hard-working, undergraduate students.  The team lives on campus and responds to facility related situations day and night.  In addition to working in the field, the staff members also assist the main control center by answering questions and processing work requests.