Office of the Bursar
FREQUENTLY ASKED QUESTIONS
Question: Where do I register and make a payment? Answer: At the Student Administrative Services Center located on the second floor of the Beatrice Auerbach Computer and Administration building. The front offices of Bursar and Registrar have combined to create the Student Administrative Services Center. You may also be able to register and make check or credit card payments on-line. Please refer to our Payment Information section for further detailed information on making on-line payments. Please see your school advisor to find out if on-line registration is available for you to use.
Question: Who is SASC? Answer: SASC is also known as the Student Administrative Services Center. Opened in the fall of 2002, SASC provides a "one-stop-shopping" service for student related administrative processes that include registration, payment, enrollment verification, access to academic records and basic financial aid information. The new SASC unit offers the following features:
SASC provides enhanced service to students through its case management approach. Students work with a well trained, client service specialist who is responsible for navigating students through the various stages of enrollment and financial services. If there are unresolved issues, a SASC specialist is responsible for following up on them until they are resolved. The unit is located on the second floor of the Administration and Computer Center building.
Question: How much does it cost to attend the University of Hartford? Answer: Cost of attendance relies upon many different variables. The cost of attendance used by the Financial Aid Office does not depend on state of residency. Please visit our Tuition and Fees section for detailed cost information.
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Question: What forms of payment do you accept? Answer: The University of Hartford accepts cash, check, traveler check, MasterCard, Visa, Discover and American Express.
Cash and traveler check payments should be made at the Student Administrative Services Express Window located on the second floor of the Beatrice Auerbach Administration building.
Check payments can be mailed in the envelope we include with our billing statement or directly at our Express Transactions Window. Payments being mailed without a statement stub should be sent directly to the Student Administrative Services Center (SASC) at 200 Bloomfield Avenue, West Hartford CT 06117. Please be sure to include the student name and identification number of the check. Check payments need to be made payable to the University of Hartford and be payable in U.S. dollars through a U.S. bank. Students will be responsible for any fees the University is charged for foreign collections and insufficient funds. Please make sure to mail all scholarship checks directly to the Student Administrative Services Center for proper credit.
Check and Credit Card payments can be processed on-line at www.hartford.edu by clicking on the Self-Service button or by telephone to our automated payment processing at (860)768-5734. Please refer to our Payment Information section for further detailed information.
Question: What is the Parents Association gift appearing on my Bursar billing statement? Answer: The Parent's Association gift is a tax deductible contribution to the University on behalf of the Parent's Association. This will be used to develop new parent programs and enhance library services for students. If you choose not to participate, please contact SASC at (860)768-4999 or sasc@hartford.edu and they will be happy to remove the charge from your billing statement.
Question: What are student fees? Answer: All full-time undergraduate students, regardless of whether or not they live on campus, and part-time undergraduate students living in University housing pay a mandatory student support services fee that entitles them to health and counseling services at the campus clinic. This fee also provides 12-month accident insurance and is used to help fund the Student, Residence Hall, Commuter and Parents associations.
Question: What is the technology fee? Answer: The University assesses all students with a fee for technology. This fee supports the University of Hartford's ongoing efforts to create and maintain technology infrastructure to promote student learning. Such infrastructure includes, but is not limited to, information networks, electronic information resources, computer laboratories and classrooms, and the development of technologically advanced teaching material.
Question: How can I get a transcript? Answer: Complete instructions can be obtained by calling (860)768-4588. Transcript requests are done through the Registrar/SASC offices and requests must be made in writing. Should you make your request in person, you will be required to fill out a transcript request form and make payment at the Student Administrative Services Center. For your convenience, the Express Transactions Window is open Monday-Thursday 8:30 a.m. to 4:30 p.m. and Friday 8:30 a.m. to 1:00 p.m. Please note the Express Window is closed from 12:00-2:00 on Monday through Thursday, however you can make your request in the SASC department. If you mail your request to the Registrar's Office please be sure to mark your envelope for the Transcript Department and include authorization to charge the necessary payment or enclose a check or money order made payable to the University of Hartford. Transcripts cost $4.00 for a single copy; if ordered in multiples, $1.00 each additional copy ordered after the first copy. Registrar's office asks for up to ten days for processing. If you require a "rush" transcript, processed within 3 business days, the cost is $10.00 per transcript. Please note that the Registrar's office will not process transcripts if you have a Bursar hold on your account. Holds include cashier restriction, Stafford/Perkins exit requirements and health immunization restrictions.
Question: Do I need a parking permit if I only take one class at night? Answer: Yes. Every vehicle parked on campus is required to carry the proper parking permit for the lot where the vehicle is parked. Vehicles not showing a valid parking permit for the lot they are parking in are subject to a parking fine.
Question: Why do I need a student identification (ID) card and validation sticker? Answer: All students are eligible to receive a student ID card. Their initial card is no charge, however there is a fee for a replacement. The ID card identifies a student as a University of Hartford student and the validation sticker signifies that the student is in good financial standing with the Bursar's office. The ID card is used for the following: dorm and meal plan access, library use, flex account access, and use of the Athletic center, among other things. The ID card is issued through the ID office located on the bottom floor of Gengras Student Union. At the start of the fall semester they have extended hours to accommodate the evening student. Please call them at (860)768-4829 for specific business hours.
Question: Why didn't I receive my ID validation sticker in the mail like my friend did? Answer: ID validation stickers are mailed out to students prior to the fall and spring terms. All students who have made their required payments by the designated due dates will have an ID validation sticker mailed to their permanent home addresses. A validation sticker may not be mailed if the student does not make payment by the due date. However, if payment has been received after the due date and prior to classes, schedules are generally available the first or second business days after students arrive on campus in the lobby of the Beatrice Auerbach administration building.
Question: How can a commuter student sign up for a meal plan? Answer: The University of Hartford has the perfect plan for you. It is called the Commuter Meal Plan and is designed specifically for those students who commute to the University. You can sign up for the meal plan by visiting the ID office in Gengras Student Union or by calling (860)768-4829.
Question: Am I eligible for a Bookstore voucher? Answer: Bookstore vouchers can be issued to students who have need based financial aid above the cost of tuition and fees. The only loans considered in assessing the eligibility for a voucher are Federal Stafford Loans. Loans such as the Federal PLUS, CT FELP and TERI as well as AMS 10-Month payment plans may not be considered in verifying the eligibility of receiving a bookstore voucher. Students who are eligible for a bookstore voucher need to come to the Bursar's office, between 8:30 a.m. and 4:30 p.m. with a valid student identification card. Students will be given strict guidelines associated with the use of a bookstore voucher.
Question: When will my housing damage deposit be released? Answer: Graduating students damage deposits are automatically released onto their Bursar account and any credit balance is refunded generally within 6 weeks of graduation. The deposit is automatically credited against any outstanding balance. Credits reflected on students accounts will be refunded directly to them unless otherwise stated.
Deposits for students who withdraw from the University or move off-campus may be subject to forfeiture. Please contact the Office of Residential Life regarding their policies and procedures.
Question: I am waiting for my outside scholarship to be credited to my account. Do I need to pay the balance due before you receive the funds? Answer: The University does not consider outside scholarships a payment until the actual check is received and credited on your account. Therefore, outside scholarships do follow the same payment due dates as tuition payments. You will need to make sure that they have the current due dates for your tuition. If payment is not expected by the due date, you will need to pay your account balance in full and can request a refund when the scholarship money is received and your Bursar account reflects a credit balance.
Question: Where can I get information for my medical insurance company? Answer: The Student Administrative Services Center will provide you with enrollment verification. A request for verification form can be obtained from their office. Please fill the request out in detail and allow 7-10 business days for processing.
Question: Can I have access to the Bursar and Financial Aid Dollars and Sense presentation for the parents Orientation session? Answer: Please click on the link to view the PowerPoint presentation. Dollars and Sense 2007.
