Digital Telephones at UofH
The digital RolmPhone® sets at UofH come in several varieties and many different button layouts. 70% of them have the buttons arranged as described here. Starting at the top, here's what they do:
MSG WTG - Lights up when you have one or more new messages in your voice mailbox. It also dials whatever you have programmed in "station speed" position 0. To program it to call voicemail, get dialtone - either by picking up the handset or touching the button next to your extension number - and touch ##305522 then hang up. To use it, just get dialtone and push it once. It will dial 5522. (If you call 7787 for your voicemail you would program in ##307787 instead.)
Triangle Down and Triangle Up - Adjust the volume you hear on an existing call. Use them when someone is yelling or whispering at you! The volume reverts to normal when you hang up.
SAVE/REPT - Stores the number you dialed for the call you are on at the moment and re-dials it if you are hearing dialtone but haven't dialed anything yet. This is handy when you call a number off-campus that is busy and you want to try again later. When you hear the busy signal, touch SAVE/REPT to save the number you called. Later, just get dialtone and touch the button again to redial. The last number you saved stays in memory until you save a different number.
PICK - Lets you answer another ringing phone from yours. If the other phone is in your "Pick Group" (something Telecom programs for you) tap the button twice to answer the call. If the ringing phone isn't in your Pick Group, touch the PICK button once and dial the ringing extension's four-digit number.
CONF - Lets you add members to a conference call. To use it, once you are on a call FLASH to put the first party on temporary hold and then dial a call to the second party. Once they answer, touch CONF and you join the first party to the call. Continue the process up to 8 parties, no more than two of which should be off-campus for best results. If one of the called numbers is busy or doesn't want to be in your conference, FLASH and dial **4 to drop the last call dialed. The CONF button lights when you have an active conference.
Blank - The mystery button is a "REPDIAL" or "repertory dialer" and is very handy. Not only can you program it with any combination of digits AND other buttons you want but it also gets dialtone for you when you push it, even when the handset is in the cradle. For example, you might want it to call voicemail, wait a moment for voicemail to answer and then enter your mailbox number and password. To do that, you'd get dialtone, key in *566, touch the blank button then key in your voicemail direct access number - probably 5522, HOLD (puts in a short delay), #, your password and # then hang up. To use it - push it.
FLASH - Puts a call on temporary hold so you can do something else that needs dial tone like calling somebody else for consultation or to add to a conference.
Line button - This is the one that has your extension number next to it. If you touch it when you are on a call, it will disconnect the caller and give you dial tone. Push it when the handset is in the cradle and you get dialtone and can do anything you could with the handset at your ear except talk. All of our single-line digital phones have ONE-WAY speakers - you can listen all you want but you have to pick up the handset to talk. Seems silly until you use it to listen to your voicemail messages with no hands! The line button's LED lights steadily when there is a call on your line, blinks rapidly when it's forwarded and slowly when you have a call on HOLD.
CALL WTG light - is not a button, just a light that turns on when you have a call on hold as a result of FLASH, HOLD or somebody parking a call on your extension.
HOLD - Puts a call on hold and lets you hang up the handset without disconnecting. To get back to your call, touch the line button. You can use it to talk without having the other party hear you, too.
CONNECT - Gets you back to a call on a FLASH hold and lets you alternate between two parties when you haven't conferenced them together.
TRANSFER - lets you send an existing call to another extension. To use it, touch TRANSFER then dial the transferee's 4-digit number. Wait for ringing to start and then either hang up or wait and announce the caller when the transferee answers. If you get a busy signal or the transferee doesn't want the call, connect back to the caller with the CONNECT button.
The handset - has a magnetic switch so be sure to put it down with the cord at the lower end and to keep the cradle clear of debris such a the deadly paper clip.
Ringer volume - is adjusted with a slide that may be on the bottom of the phone or on the side next to the recess for the "ear" end of the handset. You can also adjust the ring pitch by getting dialtone and dialing *572 and touching a number from 1 to 8. Each number produces a different tone and the phone will use the last one you selected before you hang up.
A few standard feature codes are printed above all the buttons as a reminder. Some of them are rarely used here (ACCT # and INTERCOM). The others may be useful reminders and some usable codes are not listed. A number of sets have a different mix of buttons and some features not listed here. If you're a dedicated telephone enthusiast, send an E-mail to firstname.lastname@example.org and we can lend you a book with all the details.
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