|SUMMARY:||Customer service oriented systems manager/strategist with over 7 years success delivering innovative solutions. Proven track record turning around IT operations, establishing successful procedures, re-structuring organizations, and training employees. Expertise in needs assessment, business analysis, systems development, and defining project life cycle.|
|EXPERIENCE:||MERRILL LYNCH, Hartford, CT
Consultant Information Services (Private Clients Group)
Responsible for customer satisfaction and management of all technical functions, including development, documentation, product management, MIS, Y2K compliance, and Internet connectivity. Researched, evaluated, and implemented new technologies in concert with business needs.
Managed development and maintenance of database applications to identify
potential customer groups. These applications assisted brokers in offering
an unprecedented level of customized investment products and services.
COMPUTER TASK GROUP, East Berlin, CT
Provided lead consulting roles to clients on special IS projects including technical solutions, systems integration, process re-engineering, system upgrades, help desk management, and crisis resolution.
Successfully redesigned IT implementation processes and organizational structure at Travelers Insurance Co. This resulted in 23% fewer problem calls, significant improvement in technical support, and smooth systems integration.
Provided Hartford Insurance Co. with technical support in upgrading
Wang systems to Windows platform with minimal cost and downtime; developed
and implemented end-user training for the new system.
CIGNA CORPORATION, Bloomfield, CT
Responsibilities included LAN administration, applications development and maintenance in Visual Basic and Access, developing end user guides, visual aids, and supplemental educational materials for third party software.
Initiated and developed an online Rolodex application eliminating need
for a paper phone directory. This allowed quicker reference, easier updates
and significantly reduced overhead $.
UNIVERSITY OF HARTFORD, West Hartford, CT
Managed staff and operations of two university computer labs, maintained networks, supported workstations, provided training, BETA tested new applications, accessed future systems needs, and managed billing/inventory.
|TECHNICAL SKILLS SUMMARY:||VISUAL BASIC
MS LAN SUPPORT
IBM LAN SRVR.
|EDUCATION:||UNIVERSITY OF HARTFORD, West
Master of Business Administration ~ MIS and Operations Management