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Preferred
Customer Plan - Commonly Asked Questions
[Commonly
Asked Questions]
Hartford
has instituted a Preferred-Customer Plan last season for its
men's and women's basketball games. In the Plan, points will
be awarded in seven different categories. The individual with
the highest point total will have first choice of seat location
in The Chase Family Arena. The individual must have submitted
a ticket application by a predetermined date in order to be
considered. Point totals will be calculated separately for
men and women's basketball. Points will be awarded in the
following categories:
| Years
as a Season Ticket Holder * |
10
Points Per Year |
| Donations
to Athletics ** |
1
Point Per $50 |
| Donations
to the University ** |
1
Point Per $250 |
| Faculty/Staff |
10
Points |
| Alumni
|
10
Points |
| Former
Student Athlete |
10
Points |
| Volunteer
Service *** |
10
Points |
*
During the 12 Seasons Since the Sports Center Opened in 1989-90
** From July 1, 2002 to June 30, 2003
*** Member of the Hawks Athletics Board, the Athletics Council,
the University's Board of Regents, or the Executive Board
of either The Flight Zone or the Rebound Association.
Examples:
Joe Fan
| Donations
to Athletics |
$1,000
(/50) |
20
Pts |
| Donations
to University |
$1,000
(/250) |
4
Pts |
| Yrs-Season
Ticket Holder |
12
(X 10) |
120
Pts |
| Faculty/Staff |
No |
0
Pts |
| Alumni |
Yes
|
10
Pts |
| Student-Athlete |
Yes |
10
Pts |
| Volunteer
Service |
Yes |
10
Pts |
| |
Total
Points |
172
Pts |
Jane
Fan
| Donations
to Athletics |
$5,000
(/50) |
100
Pts |
| Donations
to University |
$0
(/250) |
0
Pts |
| Yrs-Season
Ticket Holder |
0
(X 10) |
0
Pts |
| Faculty/Staff |
No |
0
Pts |
| Alumni |
Yes
|
10
Pts |
| Student-Athlete |
Yes |
10
Pts |
| Volunteer
Service |
No |
0
Pts |
| |
Total
Points |
120
Pts |
Why
did you institute this plan?
The installation
of chairs in the
North Coaches Section for the 2002-03 season presented us
with the need to figure out a way to assign seat locations.
In addition, in order to establish the kind of success from
our basketball programs that Hawks fans will come to expect,
it is necessary to generate new revenue sources. Our programs
need resources to be successful, and this plan is one way
our supporters can make a difference.
How
did you form the particulars of the program (categories, points
allocations, etc.)?
Careful
consideration was made when forming the Plan details. We first
took a close look at similar plans that were in place at 14
different Division I institutions. Plans of this sort exist
at many institutions across the country including schools
within our own conference. Input was then solicited from the
athletics staff and others from the University community.
Once a draft of the Plan was written, it was reviewed, revised
and approved by senior University officials.
How
does this plan affect me?
It is
unlikely that the application of this program will have a
large impact on patrons in the short-term. The plan was introduced
in order to put a process in place that will lead to long-term
benefits for the athletics department.
Will
I have the same seats as I've had in previous years?
Depending
on where you fall in the points ranking, you may be able to
choose a seat location very near to where you have been sitting.
Once
I choose my seats this year, do I have first right of refusal
for those same seats next year?
It depends
where you fall in the points rankings. We will re-seat the
house each year based on the receipt of ticket applications.
When
selecting my seats for the upcoming season, will I be limited
to certain seats in certain sections?
When it's
your turn to select your seat, you may choose any seat(s)
in any section.
I have
been a season ticket holder since the Hawks entered the Division
I ranks in 1984-85. Do I get credit for those years before
1989-90?
Unfortunately,
we don't have verifiable records prior to the opening of The
Sports Center.
I donate
to different athletics teams and to different schools within
the University. How will my donations be considered?
The cumulative
total of University donations and cumulative total of athletics
donations will be considered separately. When factoring University
donations, donations to athletics will be included in the
total. In essence, you will be given credit for donations
to athletics twice.
How
many seats may I purchase?
You may
purchase as many as eight seats in 2003-04. The decision on
number of seats that you may purchase in the future will be
made on a year-by-year basis.
I have
more than one season ticket. How is that factored into the
points' calculations?
Credit
is given for being a season ticket holder, not the number
of tickets held.
I want
to make sure I have tickets for the upcoming season. What
do I do next and how do I choose my seats?
Fill out
the season ticket application and send it to the Hawks' Box
Office by October 3 (postmarked). Point totals will be calculated,
seat assignments made (based on preferences indicated on the
application) and seat confirmations sent throughout the month
of October. Tickets will be mailed two weeks prior to the
start of the regular season.
Will
there be flexibility in years to come in how points are calculated
and what items are being considered in the point total?
Long-term,
consistency will be important to the success of The Plan.
However, we're sure the system will evolve to some degree
(partly through trial and error) in the years to come.
Who
will answer any additional questions I may have?
Call our
Director of Marketing and Ticket Operations, Alex Ogeka, if
you have additional questions. His phone number is (860) 768-HAWK
(4295). His e-mail address is tickets@hartford.edu.
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