Question:  What is a Bursar Account?
Answer:  Each student that attends the University of Hartford will have a financial account with the Office of the Bursar.  The student account will include charges/payments for tuition and fee charges, room and board charges, parking permits and violations, as well as any miscellaneous fee as charged by the University.

Question:  What is Electronic Billing?
Answer:  Electronic Billing is also referred to as e-billing.  It is a convenient and reliable alternative to paper bills.  An e-mail notification will be sent to your official University of Hartford e-mail account when an e-bill is available for viewing.  You also have the ability to grant access to view the e-bill and make an online payment to authorized users.  Each authorized person can receive an e-mail notification when a new e-bill is generated if their e-mail address is provided and current.

The University of Hartford has moved to e-billing to provide faster and easier service to our students and their parents, guardians and authorized third party payers.  The vast majority of students and parents are familiar and comfortable with the internet culture.  It has become commonplace to perform many daily transactions and communications via e-mail and the Internet.  Many universities and institutions around the country are using electronic billing as their primary method of billing.  In addition to providing more efficient service, electronic billing also results in time and monetary savings to the student and University.  E-bill is just one of the many online processes at the University like registration, grades, and class schedules.

Question:  When does e-billing take effect?
Answer:  E-billing took effect starting with the first bill for the Spring Semester.  Students and authorized payers received the first e-bill notification on December 9th.

Question:  What is CASHNet?

Answer:  CASHNet is a vendor utilized by University of Hartford that enables students to pay student account fees online.  Through CASHNet Self-Serve, students and authorized payers will receive e-bills and make e-payments directly online.  This system eases the payment process by allowing payments to be made at any time, from any location with Internet access.  It also gives you 24/7 real time lookup of your account.

Question:  Where can I go for further instructions regarding my e-billing statement?
Answer:  Students can sign onto the Student Self Service Center and follow the CASHNet link to log on and get information.  Students will need to set up the authorized payers.  Once set up, authorized payers will log onto the CASHNet site directly by navigating to https://commerce.cashnet.com/hartfordpay and view the account or make an online payment.  Students,  click here  for detailed directions about logging into the CASHNet site or click here for quick directions about logging into the CASHNet site.  Parents, click here for directions about logging into the CASHNet site. 

Question:  When can I expect to receive my e-bill and when is my payment due?
Answer:   See Billing Schedule for the current schedule of our billing and due dates.  Students and authorized payers will receive an e-mail notification when the e-bill is ready to be viewed and paid. 

Question:  What happens if I do not pay on time because I didn't open my electronic billing statement?
Answer:  See Billing Schedule for the current schedule of our billing and due dates.  Please note that under rare circumstances this schedule may change.  E-mail notifications will be sent to students through their University e-mail account or to authorized users at the e-mail account provided at the time the user was added or changed on the system.

Please remember that the University of Hartford IS NOT responsible for e-mail accounts that are listed incorrectly, where the e-mail box is full or for any other reason the e-mail has not been delivered.  Students and authorized users are able to check the students' account online 24/7.  We suggest that the account is viewed periodically regardless of whether or not an e-mail has been received.

Question:  Can I receive a paper bill instead of the e-bill?
Answer:  All enrolled students will receive an electronic billing statement.  If you want a paper copy of your bill, you can log into your account on the Student Self-Service Center and navigate to the CASHNet site to download and print a copy to mail to the university or mail to the university's lockbox at bank of America.  Mailing addresses are located on the last page of the bill.  If a student does not have a printer, they can print their bill at computer labs throughout campus, at the library, or at the Student Administrative Services Center (SASC).  SASC has a computer and printer available during regular operating hours for registration and billing related purposes.  Visit the SASC website for location and hour information.

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Question:  What types of payments are accepted?
Answer:  The University of Hartford accepts cash, personal checks, money order, or traveler's checks  in the Student Administrative Services Center.  Checks can also be mailed directly to our bank by using the payment mailing address provided on the last page of each statement.  ECheck (ACH) and Credit Card payments can also be done online through the CASHNet site.  Accepted credit cards are MasterCard, Discover and American Express cards.  Please note that we do not accept VISA card payments.  There is no fee to make payment using e-check, however credit card payments are made using CASHNet SmartPay and will have a service charge of 2.75% of the transaction amount.

Question:  Can I use my debit card to pay my bill?
Answer:  You can use any debit card with a MasterCard logo to pay you bill.  However, it will be processed as a credit card and will incur the 2.75% convenience fee.  Daily limits may prevent your card from being approved.  Please note, debit cards with a VISA logo are not accepted.

Question:  Do you accept credit cards and, if so, is there a fee assessed for using one?
Answer:  Credit card payments can be made using CASHNet SmartPay.  A processing fee of 2.75% is added to the total payment.  MasterCard, Discover and American Express are accepted.  Please be advised that VISA is NOT accepted.

Question:  Why is Visa not accepted?
Answer:  VISA's rules do not permit the vendor to charge a standard percentage of transactions as a convenience fee.  VISA's policy only allows vendors to charge a set transaction fee, regardless of how much is charged on the card.  We don't accept VISA due to the varying payment amounts that are charged.  A large number of schools have stopped accepting Visa cards for the same reason.

Question:  What is e-check or ACH?
Answer:  The University of Hartford allows students and authorized users to make payment with e-check through the CASHNet site.  There is no service charge for making a payment with e-check.  Payment with e-check will create an ACH transaction to your checking or savings account.  Payments processed as an e-check without available funds or with a cancellation of funds will result in a $15.00 fee.

Question:  How do I set up an authorized user?  How can my parents view my e-bill?
Answer:   Students will need to set up the authorized payers.  Once set up, authorized payers will log onto the CASHNet site directly by navigating to https://commerce.cashnet.com/hartfordpay and view the account or make an online payment.  Students,  click here  for detailed directions about logging into the CASHNet site or click here for quick directions about logging into the CASHNet site.  Parents, click here for directions about logging into the CASHNet site. 

Question:  How do I log into my E-bill Account?
Answer:  Students can sign onto the Student Self Service Center and follow the CASHNet link to log on and get information.  Authorized payers will log onto the CASHNet site directly by navigating to https://commerce.cashnet.com/hartfordpay and view the account or make an online payment.  Students,  click here  for detailed directions about logging into the CASHNet site or click here for quick directions about logging into the CASHNet site.  Parents, click here for directions about logging into the CASHNet site. 

Question:  How do new students set up and access online billing and payment?

Answer:  New students will be assigned a student ID and eMail account.  Once these are assigned, the new student will need to log into the Self Service Center and follow the CASHNet link.  Please note that the University e-mail is the official notification for e-bills.  If you have trouble with your e-mail please contact the ITS Help Desk at 860-768-5999.  If you are having trouble logging onto the Self Service Center, please contact SASC at 860-768-4999 for assistance. 

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Question:  How can I find out my account balance without having to call the Student Administrative Services Center (SASC)?
Answer:  You can find current account balance information by logging into the student self-service center and clicking the CASHNet link.  The new electronic billing system will allow you to view recent charges as well as pending financial aid.

Question:  If my E-bill shows a zero ($0.00) amount due or a zero ($0.00) amount estimated after factoring in pending financial aid, do I need to do anything?
Answer:  No, you do not need to send a payment if the amount due is $0.00.  Please be advised that any change to the pending financial aid may reflect a change in the amount due.

Question:  Who do I contact if I have questions regarding e-billing or e-payment?
Answer:  You can contact the Student Administrative Services Center (SASC) for questions regarding e-billing and e-payment at 860-768-4999 or via e-mail at sasc@hartford.edu.

Question:  Why is my financial aid not on my account?
Answer: 

• Outside Scholarships:  The University does not consider outside scholarships a payment until the actual check is received and credited on your account.  Therefore, outside scholarships do follow the same payment due dates as tuition payments.  You will need to make sure that they have the current due dates for your tuition.  If payment is not expected by the due date, you will need to pay your account balance in full and can request a refund when the scholarship money is received and your Bursar account reflects a credit balance.

• Federal Aid:  Federal financial aid cannot be credited to a student's account until ten days prior to the start of classes.  Federal loans should be credited to student accounts within two days of receipt of the actual loan disbursement.

• Institutional Aid:  Institutional aid will be released in conjunction with federal guidelines.

• Private Loans:  Private loans should be credited to student accounts within two days of receipt of the funds.

• In General:  There are several reasons why financial aid is not credited on your account, including:

                          *Funds from lender or scholarship company not received                       

                          *Outstanding document or information requirements

                                    Items required such as Stafford Loan entrance interviews and high school transcripts

Question:  What is a financial hold on my Account?
Answer:  Financial holds are placed on accounts with a past due balance.  Each billing cycle shows a due date for payment.  If payment is not received by the due date a financial hold is placed on the student's account.  Accounts with financial holds will have a restriction placed on transactions such as future registration activity, adding additional dining dollars, release of transcripts, and release of diploma.

Question:  Does the University of Hartford offer a payment plan?
Answer:  The University of Hartford partners with Sallie Mae TuitionPay in offering a budgeted payment plan to full time undergraduate students for the fall and spring terms.  However, there are strict guidelines for use of this payment plan.  Plans can only be administered for current charges and there are strict deadlines for start up, payments and changes made to the original plan amount.  There is also an enrollment fee to participate in the plan.  Any balance above the contracted amount for each term is do and payable to the University of Hartford in accordance with our published payment deadlines.  Please click here for additional payment information.

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Question:  How do I request a refund for an overpayment on my Account?
Answer:  Currently you can request a refund by visiting the Student Administrative Services Center, by phoning their office at 860-768-4999 or through e-mail at sasc@hartford.edu.  Please note that the requester of the refund must be the payee.  For instance, if the account is paid through a parent plus loan the parent who took out the loan would need to be the one requesting the refund.  Requests made to the SASC e-mail account may be delayed as we do not constantly monitor our e-mails.  We do review e-mails at least once a day.

Question:  Can I have access to the Bursar and Financial Aid Dollars and Sense presentation for the parents Orientation session?
Answer:  Please click on the link to view the PowerPoint presentation.   Dollars and Sense 2008.

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